Request permanent deletion of your SoulMate AI account and data
What happens when you delete your account:
Timeline: Your data will be deleted within 30 days of your request. Some data may be retained for up to 90 days in encrypted backups before being fully purged.
We have received your account deletion request. Your account and all associated data will be deleted within 30 days. You will receive a confirmation email once the process is complete.
If you did not make this request, please contact us immediately at support@soulmate-ai.com.
Yes. You can also delete your account directly from the app by going to Profile > Delete Account or Settings > Delete Account.
Your account will be deactivated immediately. All associated data will be permanently deleted within 30 days. Encrypted backup data may take up to 90 days to fully purge.
Deleting your account does not automatically cancel subscriptions managed by Apple App Store or Google Play. Please cancel your subscription through your device's subscription settings before requesting deletion.
No. Once your data is deleted, it cannot be recovered. You would need to create a new account.
We may retain anonymized, aggregated analytics data that cannot be used to identify you. We may also retain minimal records required by law (such as transaction records for tax compliance).
Contact us at support@soulmate-ai.com for any questions about account deletion or data privacy.